Shipping & Delivery Policy

Effective Date: [20/06/2025]
Website: https://www.pingpongpulse.in
Email: pingpongpulseofficial@gmail.com
Owner: Ping Pong Pulse, operated by Divyansh

At Ping Pong Pulse, we strive to deliver your table tennis equipment quickly, safely, and affordably across India. This Shipping & Delivery Policy outlines everything you need to know about how we handle shipping, dispatch, timelines, charges, and more.

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1. Shipping Coverage

We currently ship across all major cities and towns in India using reliable courier partners. If you’re unsure whether we deliver to your area, feel free to contact us before placing your order.

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2. Order Processing Time

• All orders are processed within 24–48 business hours after successful payment.
• Orders placed on weekends or holidays will be processed on the next working day.
• You will receive an order confirmation via email once the order is placed, and a second email with tracking details once your order is shipped.

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3. Estimated Delivery Time

Delivery timelines may vary based on your location:

Location	Estimated Delivery Time
Metro Cities	2–4 business days
Tier 2/3 Cities	3–6 business days
Remote/Rural Areas	5–8 business days

Note: Delays may occur due to factors beyond our control such as weather, courier issues, or strikes.

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4. Shipping Charges

• Standard Shipping: ₹49 – ₹99 (based on order weight and location)
• Free Shipping: Available on prepaid orders above ₹999
• Shipping charges, if any, will be calculated at checkout before payment.

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5. Tracking Your Order

Once your order is shipped, you will receive an email or WhatsApp message with the tracking link and courier details. You can use this link to monitor your order status in real-time.

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6. Packaging

All products are securely packed with bubble wrap, cartons, or tamper-proof packaging to ensure they reach you in perfect condition. If you receive a damaged or tampered package, please do not accept it and notify us immediately.

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7. Delays or Failed Delivery

• If a delivery is delayed or undelivered due to incorrect shipping address, unavailability of the recipient, or customer refusal, we will attempt redelivery or contact you.
• In case of repeat failed delivery attempts, the order may be returned to us and reshipping charges may apply.

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8. International Shipping

Currently, we do not offer international shipping. We only serve customers within India.

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9. Address Changes

If you need to update your shipping address after placing an order, please contact us at pingpongpulseofficial@gmail.com within 6 hours of placing the order. After dispatch, address changes may not be possible.

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10. Contact Us

For any queries related to shipping, delivery, or tracking, please reach out:

📧 Email: pingpongpulseofficial@gmail.com
🌐 Website: https://www.pingpongpulse.in

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We’re committed to delivering your table tennis gear as quickly and safely as possible. Thank you for shopping with Ping Pong Pulse!